[DigitalToday reporter Seulgi Son] Global customer relationship management (CRM) company Salesforce said on Monday it will expand the scope of integrations for its AI work collaboration solution, Agentforce Coworker.

Agentforce Coworker is a solution that breaks down user requests into multiple steps based on internal company data and work context, and performs tasks by linking specialist AI agents with work processes.

Salesforce said Agentforce Coworker topped 185,000 users worldwide about three months after its global launch. Usage rose 21-fold over the same period.

Salesforce supports integration with Google Workspace and Microsoft 365. It plans to officially launch Microsoft Teams integration and dedicated apps for iOS, Mac and Windows within this month.

This will allow users to tap customer information accumulated in Salesforce and AI agents within their existing work environment, Salesforce said. It will also introduce a Model Context Protocol (MCP) server this month that supports connections to external systems.

In December, it plans to add a "scheduled tasks" feature that automatically performs repetitive work and a "daily digest" function that organizes and provides key work priorities.

Salesforce has also introduced a flat-rate plan of $50 per user per month. It said this is intended to allow companies to adopt the solution by team and then expand its use.

Park Se-jin (박세진), head of Salesforce Korea, said, "For companies to fully apply AI to work, practical usage on the ground and trust in data must be supported together," adding, "We expect it will raise the level of AI transformation of Korean companies by one step."