Bithumb has prepared measures to take responsibility to the end over a recent incident involving an erroneous Bitcoin (BTC) payment.

Bithumb said on Friday it plans to activate a "companywide crisis management system" led by management to prevent a recurrence of the erroneous payment incident.

It will also set up an "investor damage relief task force." The company plans to go beyond simple compensation by creating a new organization dedicated to victims to restore trust and move quickly on responsible relief.

It also plans to share the incident's progress and the status of actions taken through an "extraordinary board meeting and reporting," and swiftly decide and implement follow-up measures, including steps to prevent a recurrence.

Bithumb has also begun sweeping improvements across its systems and processes to block a repeat of the incident at the source.

It will first strengthen an asset verification system that cross-checks customer and company assets when executing payments under events and company policies. It will also require a multi-approval process in which at least two rounds of approvals are carried out for customer asset transfers and reward payments.

It will run 24 hours a day an AI system for detecting and automatically blocking abnormal transactions and figures, called "Safe Guard," that immediately blocks trading when detected. It also plans to conduct a detailed external system inspection through a global security specialist institution and disclose the results transparently.

It will also take full responsibility for any losses that may arise for customers due to the incident.

So far, no direct loss of customer assets has been confirmed. But cases were confirmed in which some trades during the time of the incident were executed on unfavorable terms due to a sharp drop in prices.

Bithumb plans to proceed with additional compensation, including full reimbursement, to protect customers.

For customers who sold at low prices due to the incident among sell trades during the relevant period, it will pay "the full amount of the sell price difference and an additional 10 percent compensation (110 percent)."

It will also provide compensation worth 20,000 won to all customers who accessed Bithumb during that period, and apply a 0 percent trading fee benefit to all customers for one week.

It will also create a 100 billion won "customer protection fund" to prepare for similar incidents in the future. The company plans to operate the fund by depositing the resources separately so immediate customer protection is possible in the event of an incident.

Bithumb Chief Executive Lee Jae-won (이재원) said, "I deeply feel the heavy responsibility for this incident," and added, "We will make customer trust and peace of mind our top value over outward growth and build a safer trading environment."