Search results for visual ARS
Telecommunications & Media
KCT launches visual ARS, rolls out Chuseok plan promotion
Korea Cable Telecom (KCT) said on Sunday its budget mobile brand tplus has launched a “visual ARS” to improve customer service convenience. The service displays ARS menus on a screen, enabling self-service functions such as checking real-time usage charges and billed amounts and changing payment methods. Built on a web browser, it works on iOS and Android without an app. tplus is also running a September plan promotion.
Telecommunications & Media
LG Uplus home customer centre tops KSQI call centre category
LG Uplus said on Tuesday that its home and mobile customer centres were selected in the call centre category of the 2026 Korean Service Quality Index (KSQI) run by Korea Management Association Consulting. The company said both centres were named a \"customer-moving call centre\" for a second straight year and an \"outstanding call centre in Korea\" for a third straight year. It cited AI-based consulting innovation and stronger empathy skills among counsellors.
AI & Enterprise
CallGate provides \'visible payment\' to AhnLab Mall
CallGate, a company specialising in visual ARS and payment services, said on Monday it has provided its “visible payment” service to AhnLab Mall, the official online store of security firm AhnLab. The service displays a payment screen during a call, replacing a process that required switching to ARS and entering card details. It supports NFC-based TapPay and major simple payment options such as Naver Pay and Kakao Pay.