Search results for Voice AI
AI & Enterprise
AI boosts call centre efficiency but raises fears of agent burnout
As artificial intelligence spreads rapidly in customer service, agents\' work is shifting from simple responses to solving more complex problems. Some workers say automation frees time to focus on customers, while others cite frequent errors and added rework. Companies view AI as a way to improve efficiency, and adoption is expanding. A report found more than half of decision-makers saw agents\' workloads rise. Researchers warn AI could intensify work and call for changes to performance metrics.
AI & Enterprise
Global companies step up push into South Korea\'s sovereign AI market
Global AI companies are accelerating efforts to target South Korea’s sovereign AI market, focused on AI infrastructure controllable by governments and enterprises. Palantir held a second pop-up event in Korea, while Mistral began hiring in Seoul and Cohere outlined plans to set up local entities and double Asia-Pacific staff by year-end. The article also rounds up moves by OpenAI, Anthropic, Meta, Salesforce and others, including models, acquisitions, investments and cloud and AI agent infrastructure tools.
AI & Enterprise
Gartner unveils 10 strategic tech trends for 2027
IT market research firm Gartner unveiled 10 strategic technology trends for 2027, naming large quantitative models, voice reasoning models, world models, AI context platforms and AI coding agent harnesses. It also cited AI agent identity, autonomous exposure remediation, sovereign tech, disposable applications and wetware as a service. Gartner described how these technologies could support decision-making, automate voice interactions, strengthen security and reshape software lifecycles.
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AI & Enterprise
Channeltalk launches AI phone counselling \'Voice ALF\', supports outbound calls
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AI & Enterprise
Filer says two papers accepted at NeurIPS 2026
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AI & Enterprise
Amazon open-sources TorchNeuron to run PyTorch code on Trainium without changes
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AI & Enterprise
Starlink deploys Grok to handle 20,000 customer service calls a day, resolving 70 percent without humans
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AI & Enterprise
SpaceXSI launches Grok Voice 3.0 voice AI, beats OpenAI and Google
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AI & Enterprise
ElevenLabs valued at $22 billion, doubling in 8 months
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AI & Enterprise
PC AI race intensifies as big tech joins local, on-device push
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AI & Enterprise
K-AI strategy under scrutiny as battle heats up over decision AI models
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AI & Enterprise
McDonald\'s bets $8.5 billion on AI to reshape restaurant operations
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AI & Enterprise
Microsoft unveils real-time transcription and speech synthesis models to support voice AI agent development
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AI & Enterprise
ElevenLabs launches next-generation voice model Eleven v4
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AI & Enterprise
OpenAI launches GPT-Live-1 voice AI API for simultaneous listening and speaking
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AI & Enterprise
AIMatics partners with Insungdata to launch AI chatbot for quick-service call centers
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AI & Enterprise
Big AI strikes back against open source as Nvidia targets AI development leadership
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AI & Enterprise
ElevenLabs pushes to build data residency in South Korea to target enterprise voice AI