| Mobile Web

Salesforce offers Headless 360 as answer to CRM’s future in AI agent era

Salesforce’s next-generation agent development environment, Salesforce Headless 360, unveiled at its recent TDX event, is being described as the boldest architecture change in the company’s history. The product allows AI agents to call and execute Salesforce platform functions directly through APIs, MCP tools and command-line interface commands without human clicks. Salesforce highlighted three features: building agents in any way, deploying them to any screen, and tools to build trusted agents, including an open-sourced Agent Script language.