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AI & Enterprise

AI agents drive expansion of software ecosystems built for AI, not humans

As AI agents spread, software designed for use by AI rather than people is expanding. Companies are moving toward headless software that lets agents access core functions through APIs and MCP without a user interface. Approaches differ, with Salesforce and ServiceNow opening platforms to third-party agents while SAP focuses on its own. The shift is emerging as a variable in enterprise software competition, alongside growing demand for forward-deployed engineers supporting AI adoption.

AI & Enterprise

SAP blocks external AI agent access to platform while Salesforce, ServiceNow open up

SAP presented its \"Autonomous Enterprise\" vision at its Sapphire 2026 event, centring on AI agents but taking a different approach from Salesforce and ServiceNow. Techzine reported SAP blocks external AI agents and routes activity through its Joule assistant. An updated API policy explicitly bans AI systems from independently scheduling or executing API calls. SAP executives defended the policy as governance for a multi-tenant platform.

AI & Enterprise

Anthropic AI costs soar, corporate clients complain they cannot predict bills

More companies are feeling the burden as Anthropic raises prices for its AI tools, with some saying costs are hard to predict. The Information reported that Anthropic customers such as PagerDuty and ServiceNow cannot forecast this year’s spending, and ServiceNow has already used up its annual budget. Executives said Anthropic does not automatically provide detailed employee-level usage data or service-level agreements covering performance and support response times.