Search results for Salesforce
AI & Enterprise
Salesforce unveils Agentforce Help Agent with performance-based pricing
Salesforce on Wednesday unveiled Agentforce Help Agent, a tool designed to reduce the burden of building and operating AI agents for customer service. Built on the Agentforce 360 Platform, it uses a company’s customer response policies and business information to handle inquiries and support case management. Salesforce also highlighted a pay-per-resolution model, charging only when an AI agent resolves an issue end-to-end, and introduced the Agentforce Customer Service Portal.
AI & Enterprise
Anthropic\'s Claude moves into major B2B SaaS platforms, friend or foe
Anthropic is adding Claude features to Salesforce\'s Slack, while Microsoft is developing a way to use Claude in Teams. Both companies have their own AI agent lineups but are pursuing app store-style platform strategies that let customers choose external agents. Anthropic\'s Claude Tag for Slack lets users summon Claude in group chats to review communications and handle tasks. Some inside and outside Salesforce question opening Slack to Claude, while others see potential benefits.
AI & Enterprise
Anthropic unveils Claude Sonnet 5, lowers price for Opus 4.8-level performance
Anthropic on Monday unveiled its mid-range model Claude Sonnet 5. The company said Sonnet 5 offers performance close to Opus 4.8 while being cheaper to use, and it is available as the default model for Claude Free and Pro plans and across all subscription tiers. Pricing through Aug. 31 is $2 per 1 million input tokens and $10 per 1 million output tokens.
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AI & Enterprise
China\'s AI market share surges, accelerating reset of global AI landscape
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AI & Enterprise
Cost-effectiveness becomes a competitive edge as AI cost-cutting techniques evolve
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AI & Enterprise
Salesforce unveils AI agent for customer support, charges only when issues are resolved
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AI & Enterprise
Flow shifts to AI work agent platform, says era of human-only collaboration is over
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AI & Enterprise
Salesforce tops IDC global CRM market share for 13th straight year
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AI & Enterprise
UpscaleAI raises $190 million to speed development of AI switch chip
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AI & Enterprise
AI cost concerns surge as OpenAI, Anthropic step up South Korea push
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AI & Enterprise
Adobe boosts Firefly AI assistant, expands to Premiere and Illustrator
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AI & Enterprise
Major software firms back ARD protocol as AI backend standard
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AI & Enterprise
Race heats up for AI agent platform that knows the company best
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AI & Enterprise
Salesforce to buy AI customer agent startup Fin for $3.6 billion
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AI & Enterprise
Oracle warns of PeopleSoft zero-day flaw; hacking group claims over 100 organisations breached
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AI & Enterprise
Salesforce says it will be a partner for agentic enterprise transition
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Finance
KB Kookmin Bank to verify next-generation authentication security technology with Aton
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AI & Enterprise
Security must be close to data, Snowflake role set to grow