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AI & Enterprise

Bespin Global builds generative AI customer service assistant for AIA Life on private cloud

Bespin Global said on Sunday it built a core function called AICSR (AI CSR Assistant) for AIA Life’s smart AI messenger project aimed at next-generation customer service innovation. The company said AICSR is a generative AI-based assistant that recommends answers and scripts, automates post-call tasks such as consultation summary and categorisation, and analyses prior consultations and customer satisfaction. The project was built in a closed private cloud environment using small language models.

Telecommunications & Media

Apple releases iOS 27 developer beta 2, spotlighting Siri AI

Apple released the second developer beta of iOS 27, highlighting a redesigned Siri AI built on next-generation Apple Intelligence and its own foundation models. The update focuses on feature improvements and bug fixes ahead of an autumn launch, with a public beta due in July. Siri is designed to better understand personal context, recognise on-screen information and support more natural conversations. Some advanced AI features require newer hardware.

AI & Enterprise

KT presents regional AX strategy at Busan Cloud Day

KT said on Thursday it will unveil actionable artificial intelligence transformation, or AX, strategies and cases with the Busan Information Industry Promotion Agency. At Busan Cloud Day 2026 in Busan on June 18, it plans to present insights for establishing AX strategies based on cloud infrastructure innovation, AI agents, agentic AI contact centres, private cloud and industrial safety IoT cases. The event targets companies in Busan, Ulsan and South Gyeongsang.