An unidentified string repeatedly recorded on the Bitcoin blockchain for three weeks is more likely data used to test automated tools than a genuine encrypted message, an analysis said. Galaxy Research, part of Galaxy Digital, reviewed the activity and found patterns consistent with automation and text characteristics that did not match common ciphers. The strings were written via OP_RETURN, enabled by relaxed Bitcoin Core v30 rules. Funding was traced to 0.033 bitcoin, but the operator was not identified.

As artificial intelligence spreads rapidly in customer service, agents\' work is shifting from simple responses to solving more complex problems. Some workers say automation frees time to focus on customers, while others cite frequent errors and added rework. Companies view AI as a way to improve efficiency, and adoption is expanding. A report found more than half of decision-makers saw agents\' workloads rise. Researchers warn AI could intensify work and call for changes to performance metrics.