Bithumb said on Wednesday it will introduce tailored artificial intelligence agents across its operations as it seeks to innovate companywide work processes. The company will use an “insight agent” to support data collection and report writing, and is operating an “analysis agent” that converts natural-language requests into SQL queries. It has also deployed coding agents and plans to add an adviser support agent at its call centre from May. It is reviewing AI automation in compliance.

Toss Bank said on Tuesday it has introduced the telecommunications authentication solution SurPASS to strengthen prevention of non-face-to-face financial fraud. The solution, provided by KCB through partnerships with mobile carriers, analyses risk signals during remote transactions to help financial firms assess transaction risk more precisely. Toss Bank said it will prioritise suspected fraud such as voice phishing for checks and run additional verification linked to its internal fraud detection system.