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AI & Enterprise

AI boosts call centre efficiency but raises fears of agent burnout

As artificial intelligence spreads rapidly in customer service, agents\' work is shifting from simple responses to solving more complex problems. Some workers say automation frees time to focus on customers, while others cite frequent errors and added rework. Companies view AI as a way to improve efficiency, and adoption is expanding. A report found more than half of decision-makers saw agents\' workloads rise. Researchers warn AI could intensify work and call for changes to performance metrics.

Telecommunications & Media

Ukraine moves to cut Starlink reliance with Nokia and ICEYE communications cooperation

Ukraine is moving to secure alternative communications networks after restrictions on SpaceX\'s Starlink and Starshield services, the report said. Ukraine\'s Defence Ministry signed a letter of intent with Finland\'s Nokia and satellite manufacturer ICEYE to develop new defence and satellite communications capabilities. Officials said connection limits for drones and aircraft travelling above 100 miles per hour were continuing and had affected combat operations. The issue has fuelled calls in U.S. politics for an investigation into SpaceX.

AI & Enterprise

Douzone Bizon breach hits backup service and SaaS, scope under review

A public-private joint investigation team is being formed over a security incident involving enterprise software company Douzone Bizon, as attention focuses on the scale of the breach and any data leakage. The company said breaches occurred in its APO backup service and Smart A 10 cloud-based management service. It reported suspicious access via a VPN account and said it was difficult to identify affected clients so far.