Telecommunications & Media
SK Broadband pilots \'watch-and-talk\' AI customer service
SK Broadband said on Thursday it is piloting a “watch-and-talk” AI customer service that responds to spoken inquiries while displaying required information on a smartphone screen in real time. The service adopts a multimodal approach, unlike voice-only AI callbots. Customers can handle about 200 common tasks, including bill checks and fault diagnosis, without a human agent, 24 hours a day. The pilot targets some customers, with phased expansion planned.
