| Mobile Web

Search results for call center

Telecommunications & Media

LG Uplus wins AX Quality Satisfaction Index top spot in IPTV category

LG Uplus said on Oct. 28 it ranked first in the IPTV category of the 2026 AI Transformation (AX) Quality Satisfaction Index hosted by the Korea Standards Association. The index assesses AI-applied products and services from the perspective of AI experience as perceived by customers. The company said it expanded AI functions across its IPTV services based on its AIPTV strategy unveiled in 2024, and the award recognised improvements to content search and viewing convenience in U+tv.

AI & Enterprise

Starlink deploys Grok to handle 20,000 customer service calls a day, resolving 70 percent without humans

Starlink is using Elon Musk’s Grok voice model to handle customer service calls, processing about 20,000 calls a day, a report said. About 70 percent of calls are resolved without human agents. SpaceX said Starlink’s call center is already using the conversational AI for customer verification, troubleshooting Starlink hardware, issuing credits and sending replacement equipment. SpaceX said the AI agent can do these tasks in multiple languages.

Telecommunications & Media

KT M Mobile named top budget carrier for call centre quality for eighth straight year

KT M Mobile said on Thursday it was named an outstanding company in the budget mobile carrier category for an eighth straight year in the 2026 Call Center Quality Index survey hosted by the Korean Standards Association. The company said it received high marks for customer service and counselling operations using generative AI. It said it introduced an AI-based plan recommendation service and expanded AI use across sign-up, activation and counselling.