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AI & Enterprise

LG Uplus to show agentic AI consulting bot at AXIS 2026

LG Uplus said on Monday it will showcase an AI contact centre (AICC) solution at AXIS 2026 in Seoul that links the entire customer service operation with AI. The company will introduce core technologies including an AI orchestration engine that analyses customer utterances and context and connects suitable AI agents, knowledge and functions. It will also demonstrate an agentic AI consulting bot, automated agent development and validation, real-time advisor tools, and post-call quality and voice-of-customer analysis.

AI & Enterprise

Bespin Global builds generative AI customer service assistant for AIA Life on private cloud

Bespin Global said on Sunday it built a core function called AICSR (AI CSR Assistant) for AIA Life’s smart AI messenger project aimed at next-generation customer service innovation. The company said AICSR is a generative AI-based assistant that recommends answers and scripts, automates post-call tasks such as consultation summary and categorisation, and analyses prior consultations and customer satisfaction. The project was built in a closed private cloud environment using small language models.

Mobility

Faster shift to electric vehicles could cut 108,400 early deaths by 2050, U.S. study finds

A faster rollout of electric vehicles could significantly improve public health as well as help tackle climate change, a study has found. The International Council on Clean Transportation said shifting the U.S. road transport system to zero-emission vehicles could cut 108,400 early deaths and 42,100 new cases of childhood asthma by 2050. The report said air pollution from road traffic causes more than 41,800 early deaths a year in the United States.