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Industry

Thermal runaway detection and robot reconnaissance rollout speeds up to prevent battery fires

Industry is widening responses to lithium battery fires by deploying unmanned reconnaissance and expanding detection beyond visible flames. Thermal runaway is hard to spot in advance because voltage and temperature change little until just before it occurs, and remaining batteries can run away again after a fire is put out. Off-gas sensing is being tested as an early-warning method, while robots are used to inspect sites after extinguishing. Overseas standards are beginning to require off-gas monitoring.

Telecommunications & Media

SKT regains top spot in KCSI mobile satisfaction survey, completes grand slam

SK Telecom ranked No. 1 in the mobile phone category of the Korea Customer Satisfaction Index survey hosted by Korea Management Association Consulting. SKT said on Sept. 30 it completed a “grand slam” by topping the country’s three major customer satisfaction surveys this year, following wins in the National Customer Satisfaction Index in April and the Korea Service Quality Index in July. It expanded customer-experience efforts and applied AI to service and network operations.

AI & Enterprise

KB Financial holds employee AI agent competition, applies winning projects to work

KB Financial Group held a competition in which employees used artificial intelligence to solve on-the-job challenges and said it will apply winning projects to its work. The group said 116 teams and 316 people from seven affiliates took part, with 12 teams advancing to the finals. The top prize went to KB Insurance’s proposal for a customer care AI control centre using 20 AI agents to monitor counselling and claims work.