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AI & Enterprise

Salesforce declares agentic work OS with Slackbot, says it can call ChatGPT and Claude

Salesforce said it will shift its enterprise collaboration platform Slack into an AI agent-based work operating system. Salesforce Korea CEO Se-jin Park said the goal is an agentic enterprise where people and agents coexist. Slackbot, launched in January, is a built-in personal AI agent that can summarise meetings, automate repetitive work and execute transactions. Slack can also call external AI agents such as Claude and ChatGPT, with more than 2,600 apps connected.

Telecommunications & Media

KT M Mobile launches customer reassurance task force to pre-empt customer inconvenience

KT M Mobile said on Wednesday it has expanded and reorganised the fraud-prevention task force it launched in December 2024 into a Customer Reassurance TF, stepping up user protection activities. The previous team conducted constant monitoring and preventive measures for lines tied to fraudulent use, cutting monthly average related customer complaints by about 30 percent in 2025 from the prior year. The new TF will widen its scope and tackle recurring customer inconvenience.