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AI & Enterprise

Apple begins trial of AI transcripts for Genius Bar consultations in stores

Apple is testing a Live Notes system in some offline stores that uses AI to record, transcribe and summarise Genius Bar consultations and store them in an internal support system. The trial aims to reduce staff note-taking and help employees focus on customer service while cutting missed records and easing follow-up checks. The feature is not automatic and requires prior consent from both staff and customers. Some retail employees have raised concerns about potential uses for quality control or internal evaluation.

AI & Enterprise

Big Tech stirs on personal AI agents as SaaS-pocalypse wavers

Competition over AI agents is intensifying across the tech industry, with big tech accelerating work on personal AI assistants and platforms to manage enterprise agents. Microsoft has launched Agent 365, while ServiceNow and AWS expanded a partnership on agent governance and development tools. Shares of enterprise software firms have recently recovered amid talk of companies breaking through the “SaaS-pocalypse” narrative. The article also rounds up moves by OpenAI, Anthropic and others.

AI & Enterprise

OpenAI adds 3 real-time voice models to API for translation, transcription and conversation

OpenAI has added three new voice models to its API that support real-time conversation, translation and transcription, TechCrunch reported on Thursday. The company introduced GPT-Realtime-2, which it said has GPT-5-class reasoning compared with GPT-Realtime-1.5. It also launched GPT-Realtime-Translate for real-time translation during conversations, and GPT-Realtime-Whisper to convert speech to text in real time as a conversation unfolds.