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AI & Enterprise
Bespin Global builds generative AI customer service assistant for AIA Life on private cloud
Bespin Global said on Sunday it built a core function called AICSR (AI CSR Assistant) for AIA Life’s smart AI messenger project aimed at next-generation customer service innovation. The company said AICSR is a generative AI-based assistant that recommends answers and scripts, automates post-call tasks such as consultation summary and categorisation, and analyses prior consultations and customer satisfaction. The project was built in a closed private cloud environment using small language models.
Games & Commerce
Naver unveils core technology behind AI Tab
Naver has unveiled key technologies used in its conversational AI search service AI Tab, which it launched on June 25. At a tech session in Seoul, it introduced a specialised lightweight model based on HyperCLOVA X, an operating framework called harness engineering, and Smart Lens-based multimodal technology. Executives said AI Tab must deliver conversational answers every time a user selects the tab, requiring high quality, speed, cost efficiency and stability at scale.
Finance
Banks rush to cut AI token costs amid bill shock
Banks are moving to curb surging token costs as they expand the use of artificial intelligence, after AI pricing models shifted from subscriptions to token-based billing. Executives at several banks have publicly flagged the growing burden. Banks are reassessing which models to apply to which tasks, opting for older or smaller models where possible. They are also considering open-source options, reusing stored answers and expanding in-house computing infrastructure. Some tasks may remain cheaper to handle with people.
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AI & Enterprise
Namutech starts pilot of AI agent-based XR autonomous tour
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AI & Enterprise
Nota to attend Embedded World 2026, unveil references including Samsung Exynos 2600
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AI & Enterprise
AhnLab Cloudmate says AX solutions and cloud MSP synergy will deliver clear profitability
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AI & Enterprise
Namu Tech to supply NAA AI agent to L&C Bio
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AI & Enterprise
Inorules partners with PTC Korea on AI-based work automation for manufacturing
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AI & Enterprise
Lablup joins CES, unveils Backend.AI:GO to run LLMs on PCs without cloud