LG Uplus said on Monday it will operate a standalone exhibition booth at the World IT Show and present future artificial intelligence services. The company will showcase voice AI under the theme \"Humanizing Every Connection\", with areas covering AI agents, AI contact centres and AI infrastructure. It will introduce ixi-O Pro, an evolved model of its ixi-O AI agent, and present interactive media art created with Universal Everything. It will also display AI security and enterprise solutions.

Salesforce is accelerating its push into the IT service management market, saying it differentiates itself by embedding AI into its platform from the outset rather than adding it later. The company says rival approaches require duplicating data, workflows and knowledge across systems, creating security and performance issues. Salesforce says its platform uses AI agents to resolve issues before tickets are created and offers a proactive AI assistant. It also cites faster customer migration and simplified pricing models.