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AI & Enterprise

Bespin Global builds generative AI customer service assistant for AIA Life on private cloud

Bespin Global said on Sunday it built a core function called AICSR (AI CSR Assistant) for AIA Life’s smart AI messenger project aimed at next-generation customer service innovation. The company said AICSR is a generative AI-based assistant that recommends answers and scripts, automates post-call tasks such as consultation summary and categorisation, and analyses prior consultations and customer satisfaction. The project was built in a closed private cloud environment using small language models.

AI & Enterprise

Intel unveils OpenClo-based SuperClo, says it cuts cloud token use by over 70 percent

Intel has released a public beta of its enterprise hybrid AI platform SuperClo based on the open-source OpenClo framework, HotHardware reported. The platform dynamically distributes work between local systems and the cloud. High-frequency tasks such as file parsing, memory search and masking sensitive data run on-premises, while complex multi-step reasoning and deep web searches are selectively sent to cloud large language models. Intel said this can cut cloud token consumption by over 70 percent.

AI & Enterprise

LG Electronics executive says bias that LLMs cannot handle mechanical engineering is fading

Kim Yong-yeon, a research fellow at LG Electronics\' VS division, said the perception that large language models cannot properly handle mechanical engineering is collapsing. He said manufacturers are rapidly adopting agent AI and trust in AI answers has risen sharply. Kim said the essence of AI transformation is improving the quality of engineers\' decision-making through workflow redesign, not simply adopting technology. He said LG Electronics analyzed processes across product development and redesigned them to reduce repetitive tasks.