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AI & Enterprise

Hana Bank tops KSQI customer touchpoints for 11th straight year

Hana Bank was named the top bank in the customer touchpoints category for the 11th consecutive year in a service quality assessment by Korea Management Association Consulting. The bank said it ranked first in both offline face-to-face service and its non-face-to-face call-centre channel. The company said it scored higher than other banks on items such as staff job knowledge, customer consideration and farewell greetings. CEO Lee Ho-sung said the bank would provide convenient and reliable financial services from the customer’s perspective.

AI & Enterprise

LG Uplus to show agentic AI consulting bot at AXIS 2026

LG Uplus said on Monday it will showcase an AI contact centre (AICC) solution at AXIS 2026 in Seoul that links the entire customer service operation with AI. The company will introduce core technologies including an AI orchestration engine that analyses customer utterances and context and connects suitable AI agents, knowledge and functions. It will also demonstrate an agentic AI consulting bot, automated agent development and validation, real-time advisor tools, and post-call quality and voice-of-customer analysis.

Telecommunications & Media

KT named \'excellent call center\' for 15th straight year

KT has been named an excellent call center for the 15th consecutive year in the call center category of the 2026 Korean Service Quality Index run by Korea Management Association Consulting. The company said it was recognised for proactively adopting AI-based counselling systems and improving the counselling environment. KT said it was selected for 15 straight years in mobile communications and for 12 straight years in ultra-fast internet.