SK Telecom ranked No. 1 in the mobile phone category of the Korea Customer Satisfaction Index survey hosted by Korea Management Association Consulting. SKT said on Sept. 30 it completed a “grand slam” by topping the country’s three major customer satisfaction surveys this year, following wins in the National Customer Satisfaction Index in April and the Korea Service Quality Index in July. It expanded customer-experience efforts and applied AI to service and network operations.

Hana Bank was named the top bank in the customer touchpoints category for the 11th consecutive year in a service quality assessment by Korea Management Association Consulting. The bank said it ranked first in both offline face-to-face service and its non-face-to-face call-centre channel. The company said it scored higher than other banks on items such as staff job knowledge, customer consideration and farewell greetings. CEO Lee Ho-sung said the bank would provide convenient and reliable financial services from the customer’s perspective.