Search results for Knowledge Management System
AI & Enterprise
Twolinecloud, Knowledgecube to cooperate to expand AX in work portals and knowledge management
Twolinecloud, a cloud-native and AI transformation specialist, said on Oct. 15 it signed a memorandum of understanding with Knowledgecube to pursue joint AX projects in corporate work portals and knowledge management. The two plan a near-term proof of concept applying RAG technology to Knowledgecube’s work portal and knowledge management system. They will also seek joint business opportunities in information security by linking Knowledgecube’s security portal with Twolinecloud’s desktop-as-a-service.
AI & Enterprise
AI-based SCM intelligence results take shape, AI-ready data key to AX
Pulmuone’s supply chain management executive Ahn Soon-sik (안순식) said the food company is applying AI on Snowflake’s platform to build an SCM intelligence project and that creating AI-ready data is critical. He said short shelf life makes demand errors costly and overseas operations add complexity. Pulmuone spent over six months cleansing and standardising data and built a two-layer knowledge base. Internal tests showed AI analysis matched Snowflake data, and a modelling shift was completed in three weeks using Coco.
Finance
Toss Bank introduces Help Docs, says wait times cut 60 percent
Toss Bank said on Thursday it has introduced Help Docs, an in-house customer service knowledge management system designed to help agents quickly search for information and provide consistent, verified guidance. The system integrates knowledge writing, review, updates and search into the 상담 workflow, beyond simple manual storage. The bank said average handling time for all agents fell 10.5 percent from the previous month, while average customer waiting time dropped 60 percent.
