Search results for Knowledge Management System
AI & Enterprise
AI-based SCM intelligence results take shape, AI-ready data key to AX
Pulmuone’s supply chain management executive Ahn Soon-sik (안순식) said the food company is applying AI on Snowflake’s platform to build an SCM intelligence project and that creating AI-ready data is critical. He said short shelf life makes demand errors costly and overseas operations add complexity. Pulmuone spent over six months cleansing and standardising data and built a two-layer knowledge base. Internal tests showed AI analysis matched Snowflake data, and a modelling shift was completed in three weeks using Coco.
Finance
Toss Bank introduces Help Docs, says wait times cut 60 percent
Toss Bank said on Thursday it has introduced Help Docs, an in-house customer service knowledge management system designed to help agents quickly search for information and provide consistent, verified guidance. The system integrates knowledge writing, review, updates and search into the 상담 workflow, beyond simple manual storage. The bank said average handling time for all agents fell 10.5 percent from the previous month, while average customer waiting time dropped 60 percent.
Telecommunications & Media
LG Uplus to work with IBK System to develop finance-focused AI
LG Uplus will cooperate with IBK System to develop artificial intelligence services optimized for the financial sector. The two companies signed a memorandum of understanding on April 6 at IBK System\'s headquarters in central Seoul. They plan to combine LG Uplus\' AI technology with IBK System\'s financial domain capabilities to build agent-type AI applicable to loan screening and platforms supporting small business financing. The development will use LG Uplus\' B2B AX platform.
