Search results for Knowledge Management System
Telecommunications & Media
LG Uplus to work with IBK System to develop finance-focused AI
LG Uplus will cooperate with IBK System to develop artificial intelligence services optimized for the financial sector. The two companies signed a memorandum of understanding on April 6 at IBK System\'s headquarters in central Seoul. They plan to combine LG Uplus\' AI technology with IBK System\'s financial domain capabilities to build agent-type AI applicable to loan screening and platforms supporting small business financing. The development will use LG Uplus\' B2B AX platform.
AI & Enterprise
Samsung SDS signs ChatGPT Enterprise supply deals with Korea Zinc and others
Samsung SDS said on March 5 it signed contracts to supply ChatGPT Enterprise to Korea Zinc, Icraft and TmaxSoft. The company said it has secured more than 10 customers across industries including public, finance, manufacturing, distribution and services, including Sectanaine and Hana Tour signed in January. Korea Zinc said it aims to strengthen protection of key internal information and build AI capabilities. Samsung SDS said it provides end-to-end AX support and a bootcamp program.
Finance
K Bank builds AI assistant dedicated to customer service center
K Bank said on Tuesday it has built an AI assistant system dedicated to its customer service center. The system applies an AI contact center concept and integrates AI across the full consultation process. The assistant analyses 상담 content in real time, automatically identifies question intent and searches and summarises internal knowledge stored in a knowledge management system to generate recommended responses. K Bank said the system uses a finance-focused private LLM introduced internally last February.