Search results for KTcs
AI & Enterprise
Straight lines beat curves; curves have no interest in straight lines
Publisher Phaidon has released a book by former KT marketing chief Nam Gyu-taek (남규택) focusing on human values that technology cannot replace in the AI era. The author says judging direction matters more than the speed of change. The book contrasts a workplace world driven by efficiency and results with a post-work world shaped by relationships, warning that confusing the rules of the two leads to lost footing at work and lost trust in life.
AI & Enterprise
KTcs says AI collaboration model improves counselling quality and efficiency
KTcs said it is expanding AI-based work innovation across KT customer centre operations. It has strengthened company-wide AI capabilities since declaring a structural shift to an AI specialist in 2021, and has introduced chatbot, AI counselling support, voicebot and AI contact centre technologies in stages. At KT customer centres, an AI voicebot automatically handles about 30 percent of incoming calls, or 1.5 million a month. KTcs also cited AI assist, real-time transcription and self-learning programmes.
Telecommunications & Media
KT Skylife launches designated CEO system, faces task of settling new businesses
KT Skylife appointed Yong Ji, former CEO of KTcs, as its new chief executive. The company approved the appointment at a shareholders meeting and board meeting on Tuesday, citing his experience leading network and regional operations at KT and serving as an affiliate CEO. Shareholders also approved appointments of Se-joon Choi and Hyun-gu Kang as outside non-executive directors. KT Skylife plans to settle its ipit TV service and expand its AI sports broadcast solution.
