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AI & Enterprise

KTcs supplies HiQri AICC platform to Daiso customer service center

KTcs is supplying its proprietary AI contact center platform, HiQri, to Daiso\'s customer service center, the company said on Oct. 27, as it expands AI-based customer consulting for corporate clients. The platform combines generative AI with retrieval-augmented generation to produce answers based on Daiso customer service data. KTcs built a system using the same knowledge data for phone and chat, with a voicebot and chatbot handling routine queries.

AI & Enterprise

KTcs earns HRD excellence certification for AX talent development

KTcs said on Monday it was selected as an outstanding institution in the large-company category of the 2026 Human Resources Development Excellence Certification, in recognition of its AX-focused talent development. The certification is jointly hosted by four ministries and administered by the Korea Industrial Human Resources Corp. KTcs said it trained 254 AI staff and reported average productivity gains of 30 percent after applying AI-based automation.

AI & Enterprise

Straight lines beat curves; curves have no interest in straight lines

Publisher Phaidon has released a book by former KT marketing chief Nam Gyu-taek (남규택) focusing on human values that technology cannot replace in the AI era. The author says judging direction matters more than the speed of change. The book contrasts a workplace world driven by efficiency and results with a post-work world shaped by relationships, warning that confusing the rules of the two leads to lost footing at work and lost trust in life.