Search results for KTcs
AI & Enterprise
KTcs says AI collaboration model improves counselling quality and efficiency
KTcs said it is expanding AI-based work innovation across KT customer centre operations. It has strengthened company-wide AI capabilities since declaring a structural shift to an AI specialist in 2021, and has introduced chatbot, AI counselling support, voicebot and AI contact centre technologies in stages. At KT customer centres, an AI voicebot automatically handles about 30 percent of incoming calls, or 1.5 million a month. KTcs also cited AI assist, real-time transcription and self-learning programmes.
Telecommunications & Media
KT Skylife launches designated CEO system, faces task of settling new businesses
KT Skylife appointed Yong Ji, former CEO of KTcs, as its new chief executive. The company approved the appointment at a shareholders meeting and board meeting on Tuesday, citing his experience leading network and regional operations at KT and serving as an affiliate CEO. Shareholders also approved appointments of Se-joon Choi and Hyun-gu Kang as outside non-executive directors. KT Skylife plans to settle its ipit TV service and expand its AI sports broadcast solution.
AI & Enterprise
KTcs says digital education is changing daily life and everyone should use technology
KTcs said on Tuesday it has operated \"Digital Learning Centres\" for six years, helping solve everyday problems through AI-based digital education. The company said it has run the centres since 2020 as an implementing agency for a digital capacity-building project led by the Ministry of Science and ICT, NIA and 16 local governments. It also runs training for students and vulnerable groups, and is strengthening internal AI capabilities.