Telecommunications & Media
Inflight WiFi satisfaction soars in a year as Starlink adoption shows results
Inflight WiFi satisfaction has risen sharply over the past year, emerging as a key factor in airline service competition. A 2026 travel survey by the American Customer Satisfaction Index showed inflight WiFi satisfaction at 79 out of 100, up from 66 a year earlier. Airlines’ adoption of next-generation satellite links, including SpaceX’s Starlink, has improved speed, stability and latency, affecting passenger reviews and corporate travel contracts.
