Search results for Bill McDermott
AI & Enterprise
ServiceNow launches Action Fabric, opens platform to external AI agents
ServiceNow launched Action Fabric at its annual Knowledge 2026 event on May 13, introducing an architecture layer that opens its full platform workflows to its own and external AI agents. The layer lets outside agents connect through an MCP server to run workflows and playbooks, handle tickets, and read data and context. All actions route through an AI Control Tower for identity, permissions and audit verification. Anthropic joins as the first design partner.
AI & Enterprise
No end to SaaS, software industry starts pushback against AI-driven threat narrative
A narrative that AI will replace enterprise software, dubbed “SaaSpocalypse”, is gaining ground, but established software companies are pushing back. Salesforce unveiled its Salesforce Headless 360 platform, designed for AI agents to call and run functions through APIs and tools without a graphical interface. It also plans to reveal a new AI platform codenamed Agent Albert. ServiceNow and Adobe are also rolling out AI agent strategies while disputing the SaaSpocalypse narrative.
AI & Enterprise
Rimini Street aims to expand agentic ERP success cases by lowering entry barriers
Moves by various companies toward so-called agentic ERP, which combines ERP and AI agents, are becoming more concrete. Rimini Street is making agentic ERP a key business for 2026, focusing on enabling companies to use AI agents cost-effectively on their existing ERP systems. Its South Korea unit’s executive director said the strategy is to help SAP ERP users use AI agents without changing their systems. The company has partnered with ServiceNow and plans to expand deployments through templates and trial programs.
