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AI & Enterprise
AI reshapes enterprise IT adoption playbook, a16z analysis finds
Many surveys suggest corporate AI adoption often stalls at the pilot stage, including an MIT finding that 95 percent of pilot projects do not move into production. Andreessen Horowitz, citing internal data and conversations with executives, disputes that view. Its analysis focuses on where enterprises use AI and where returns are clear, excluding consumer-focused companies. It says 29 percent of Fortune 500 firms and 19 percent of Global 2000 firms are paying customers of leading AI startups and are running AI in production.
AI & Enterprise
Ubase upgrades AI Trainer functions for AI counsellor training platform
South Korean business process outsourcing company Ubase said on Feb. 26 it upgraded functions of its AI-based counsellor training platform, AI Trainer. The platform provides 24-hour online roleplay training with AI acting as customers. The upgrade adds more detailed customer personas, including emotionally agitated customers and repeat complainants, and strengthens evaluation by automatically comparing answers and giving feedback across five categories. Ubase said internal data show lower turnover and higher productivity after adoption.
AI & Enterprise
DeepL launches real-time voice translation API
DeepL said on Monday it has launched the DeepL Voice API, which provides real-time speech recognition and translation. The new API lets developers integrate the functions into applications by streaming audio to receive speech recognition results in the source language and real-time translations into up to five languages. DeepL said it targets industries such as customer centres and business process outsourcing. It will also run a six-week early-access programme for voice-to-voice interpreting from mid-February.