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AI & Enterprise

AI era splits enterprise software over user interfaces as companies take diverging paths

Enterprise software companies are taking two approaches to user interfaces in the AI era: drawing users into their platforms or letting customers use their software through external AI tools such as ChatGPT. Salesforce is pushing a headless model that treats APIs as the interface, unveiling an AI interface layer called AIforce at Dreamforce 2026 and expanding ties with AWS and Google Cloud. Others, including Figma, are emphasizing using AI within their own software.

AI & Enterprise

Salesforce expands AI alliance with AWS and Google Cloud, breaks down data barriers

Salesforce expanded data and AI integration across AWS and Google Cloud, unveiling wider integration plans at Dreamforce 2026. On AWS, Amazon Q can use Salesforce business context through the Model Context Protocol, access real-time CRM data and carry out autonomous tasks. Slack integration will deepen with AWS Frontier Agents. Salesforce also broadened Agentforce model options via Amazon Bedrock and expanded zero-copy integration coverage. On Google Cloud, Salesforce is migrating services via Hyperforce and strengthened ties with Gemini Enterprise, Agentforce and Commerce Cloud.

AI & Enterprise

AI-driven uncertainty spreads, expanding developers’ roles is key to change

Kim Hwan (김환), CTO of CJ Olive Young, said the key to adapting to uncertainty caused by AI is expanding developers’ roles beyond their specialties. Speaking at AWS Summit Seoul 2026, he said the retailer is hiring forward deployed engineers, setting up new teams and reshaping its organisation to speed decision-making. He said CJ Olive Young is building an AI-native development system on AWS and applying an AIDLC approach by combining AI with its SDLC.