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AI & Enterprise

ElevenLabs releases alpha of ElevenAgents Architect to build agents through voice conversations

ElevenLabs, a global AI audio company, has released an alpha version of ElevenAgents Architect on its enterprise voice-chat agent platform, ElevenAgents. The company said the embedded expert function allows users to build and improve agents by entering voice or text. It said users can start with general questions such as how to raise refund-resolution rates and complete the process of identifying root causes and implementing changes within a single conversation.

AI & Enterprise

NC AI launches VARCO Sound generative audio platform with AI agent

NC AI has launched VARCO Sound, a generative AI audio platform that lets users create and edit sound through natural-language conversation. The company added a new sound agent that runs generation and editing tools based on text commands. It also strengthened audio transformation and video-based sound generation, providing results as multitrack files. NC AI released a desktop app and a Unity plugin to connect with production workflows.

AI & Enterprise

MatrixCloud builds contact centre on ElevenLabs voice AI

Global AI audio company ElevenLabs said on Sept. 1 that cloud-based contact-centre-as-a-service specialist MatrixCloud has adopted its ElevenAgent and built an AI contact-centre counselling environment. MatrixCloud said it expects the solution to overcome existing voice AI response delays and limits stemming from development complexity, and it is also pursuing entry into the global AI contact-centre market. The company is expanding business using AI voice agents based on experience building customer centres on Salesforce and Zendesk.