SK Telecom's AI service A. suffered a temporary disruption and has been restored.
SKT said on Aug. 6 that the A. team carried out system maintenance from 4:30 p.m. to 5:13 p.m. that day.
Earlier, A. showed problems in which functions including call summary did not work properly. The service returned to normal after the maintenance was completed. SKT initially suspected a large language model (LLM) error, but the check found a problem in calling equipment.
A., SKT's flagship AI service, provides functions including conversation and schedule management, calls, search, memos and summaries based on an AI agent. An update in June also added functions including waiting for customer service connections, checking text message information and managing to-do items after calls.
Jin-ho Lee
jhlee26@d-today.co.kr