Finance
KB Kookmin Bank launches real-time sign language consultations via smartphone to boost financial access
KB Kookmin Bank has introduced a mobile video sign language consultation service for customers with hearing impairments. The bank expanded its consultation channel from dedicated videophones to a mobile app, enabling customers to receive financial consultations on their smartphones without separate devices. The service is available through the KB Star Banking app and allows real-time video communication with 상담 staff. The bank will continue operating its existing videophone-based service.
