Shinhan Financial Group has completed the final piece of its insurance business by agreeing to buy Lotte Non-Life Insurance, but it now faces the task of improving profitability. Shinhan Financial signed an SPA to acquire 77.04% for 693.3 billion won, implying a company value of about 900 billion won. It plans to invest a total of 1.2 trillion won, including 300 billion won for capital strengthening, while analysts differ on the need for additional capital injections and the pace of profit recovery after integration.

KD Lab, an AI-based communications training solutions company, said on Sept. 10 it added a custom AI roleplay feature to its job communication coaching platform, Sokind. The company said users can set customer traits and situations they face at work and practise conversations with an AI customer. It said the function broadens personalisation beyond administrator-set scenarios. The feature is being applied first at two domestic life insurers.