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Telecommunications & Media

SKT regains top spot in KCSI mobile satisfaction survey, completes grand slam

SK Telecom ranked No. 1 in the mobile phone category of the Korea Customer Satisfaction Index survey hosted by Korea Management Association Consulting. SKT said on Sept. 30 it completed a “grand slam” by topping the country’s three major customer satisfaction surveys this year, following wins in the National Customer Satisfaction Index in April and the Korea Service Quality Index in July. It expanded customer-experience efforts and applied AI to service and network operations.

Finance

U.S. banks weigh \'data nutrition labels\' amid AI spread

U.S. banks are adopting the idea of \"nutrition labels\" to show, at a glance, the quality of data fed into AI and who is accountable for it. A task force under the Financial Services Sector Coordinating Council has prepared a Data Nutrition Label framework, and some banks have begun applying it. The framework flags data provenance, quality, freshness and bias, among other factors, with stricter standards for higher-risk uses such as credit and lending decisions.

AI & Enterprise

Ncorea wins GS certification for AI data governance automation solution

Ncorea said on Tuesday its AI-based data governance automation solution META# AI (AIMetaXSuite V7.0) received a first-grade GS (Good Software) certification from the Telecommunications Technology Association of Korea. The company said the product analyses databases, business documents, source code and metadata to automate data standardisation and model updating, supporting improved data quality and management efficiency. It also provides functions such as automated standard dictionary building and metadata management system integration.