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MegazoneCloud, New Relic unveil five-step IT incident response automation scenario

MegazoneCloud and observability platform company New Relic held a FROM CODE TO RECOVERY event in Seoul on Sept. 16 for domestic corporate IT officials and introduced a scenario automating the full incident response process from code changes to service recovery. The companies said the scenario consists of five steps: detection, decision, execution, verification and improvement. MegazoneCloud said it can cut mean time to resolution by up to 50 percent.