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Shopify COO calls for X-shaped talent in AI era

In the AI era, workers who can quickly gain expertise across multiple fields may be more competitive than specialists in a single area, an opinion article said. Shopify Chief Operating Officer Jess Hertz introduced the idea of “X-shaped talent,” an expansion of the traditional T-shaped model. She said AI can help employees cross job boundaries and operate in several areas. Shopify has already reflected AI use in its HR and work systems.