Search results for National Customer Satisfaction Index
Telecommunications & Media
SKT regains top spot in KCSI mobile satisfaction survey, completes grand slam
SK Telecom ranked No. 1 in the mobile phone category of the Korea Customer Satisfaction Index survey hosted by Korea Management Association Consulting. SKT said on Sept. 30 it completed a “grand slam” by topping the country’s three major customer satisfaction surveys this year, following wins in the National Customer Satisfaction Index in April and the Korea Service Quality Index in July. It expanded customer-experience efforts and applied AI to service and network operations.
Telecommunications & Media
LG Uplus publishes 2025 sustainability report, discloses key ESG results
LG Uplus said on Tuesday it published its 2025 sustainability report disclosing environmental, social and governance results. The company reorganised four key ESG issues based on Korea Sustainability Standards Board criteria and added new pages on digital inclusion. It reported achievements in climate response and energy transition, including an A leadership rating from CDP and approval of its carbon neutrality target by SBTi. It also highlighted customer satisfaction, user protection, governance changes and AI-based service improvements.
Telecommunications & Media
LG Uplus stands out in user protection and service evaluations, accelerates AI data-based improvements
LG Uplus is speeding up customer service improvements using artificial intelligence and data, with results showing in recent evaluations. It received a \"very excellent\" rating in both mobile and high-speed internet categories in a 2025 user protection assessment by the Korea Communications Commission. The company also posted gains in customer satisfaction indicators, including top rankings in NCSI and KSQI. It is expanding AI use to detect spam and voice phishing and to support 상담, while also pursuing overseas rollout with Maxis in Malaysia.
