Search results for National Customer Satisfaction Index
Telecommunications & Media
LG Uplus publishes 2025 sustainability report, discloses key ESG results
LG Uplus said on Tuesday it published its 2025 sustainability report disclosing environmental, social and governance results. The company reorganised four key ESG issues based on Korea Sustainability Standards Board criteria and added new pages on digital inclusion. It reported achievements in climate response and energy transition, including an A leadership rating from CDP and approval of its carbon neutrality target by SBTi. It also highlighted customer satisfaction, user protection, governance changes and AI-based service improvements.
Telecommunications & Media
LG Uplus stands out in user protection and service evaluations, accelerates AI data-based improvements
LG Uplus is speeding up customer service improvements using artificial intelligence and data, with results showing in recent evaluations. It received a \"very excellent\" rating in both mobile and high-speed internet categories in a 2025 user protection assessment by the Korea Communications Commission. The company also posted gains in customer satisfaction indicators, including top rankings in NCSI and KSQI. It is expanding AI use to detect spam and voice phishing and to support 상담, while also pursuing overseas rollout with Maxis in Malaysia.
Telecommunications & Media
LG Uplus tops NCSI in mobile service and IPTV categories
LG Uplus ranked No. 1 in South Korea\'s 2026 National Customer Satisfaction Index survey, taking the top spot in mobile service for the first time and finishing first in IPTV for a fifth consecutive year. The company said it improved convenience and stability through quality innovation and built a companywide system to address customer pain points. It has collected and analysed service data using AI and upgraded processes and systems.
