AI & Enterprise
Kyobo DTS, Spectra to cooperate on AI customer service solution to replace call centre ARS
Kyobo DTS said on Tuesday it signed an MOU with Spectra, an online-channel customer service platform specialist, to cooperate on developing an AI customer service solution and related business. The solution is designed to go beyond fixed-response chatbots by identifying customer intent and searching product information and existing Q&A data in real time. It is being developed to replace call centre ARS by combining speech recognition and generative AI for 24-hour service. The cloud-based SaaS service is to be listed on AWS Marketplace.
