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Tech Insight: In agentic AX, setting quantitative goals comes before automation

Companies introducing AI agents should set quantitative goals before focusing on automation, Lee Hee-jin (이희진), a Samsung Electronics MX Business Division part leader, said. He cited Samsung’s use of AI agents in marketing for its Galaxy Store app marketplace, where the click-through rate rose 105 percent against a target of 15 percent. He also pointed to limits in large language models, data readiness and organisational culture as reasons firms fail to benefit from AX.