Search results for ITSM
AI & Enterprise
Tech infrastructure evolves for customised AI agents, from software to payments
As interest grows in AI agents that can handle specific tasks without people, technology infrastructure companies are accelerating strategies tailored to AI agents. The push spans hardware, software and payments, with firms reworking technologies and products for agent use. Salesforce unveiled a headless CRM for AI agents. Visa introduced a platform for agent-led payments. OpenAI, Anthropic, Google, Microsoft and others also announced updates and products tied to AI agents.
AI & Enterprise
Salesforce steps up push into ITSM market with AI-native differentiation
Salesforce is accelerating its push into the IT service management market, saying it differentiates itself by embedding AI into its platform from the outset rather than adding it later. The company says rival approaches require duplicating data, workflows and knowledge across systems, creating security and performance issues. Salesforce says its platform uses AI agents to resolve issues before tickets are created and offers a proactive AI assistant. It also cites faster customer migration and simplified pricing models.
AI & Enterprise
2026 outlook: AI war enters round two as tech shake-up accelerates
The biggest question for 2026 is where aggressive AI investment and rising bubble fears will balance out, with uncertainty high. The article also flags competition between OpenAI and Google, Apple’s push with a next-generation Siri, and the growing capability of AI hacking tools. It examines AI agents as a potential driver of change in B2B SaaS and enterprise systems of record. It also looks at robotaxi expansion, prospects for a foldable iPhone, and stablecoins moving toward payment infrastructure.