As interest grows in AI agents that handle specific tasks without humans, the tech infrastructure industry is also stepping up strategies tailored to AI agents. Moves are active across the industry to overhaul technologies and products to optimise not only hardware but also software and payment markets for AI agents.

Salesforce, the world's largest cloud CRM company, recently unveiled "Salesforce Headless 360", a CRM used by AI agents rather than humans. It is being described as the boldest architectural change in the company's history. Headless 360 lets AI agents directly call and execute functions across the Salesforce platform using APIs, MCP tools and command-line interface (CLI) commands, without humans opening screens and clicking. Previously, people had to access the platform via a web browser and click through screens to use it. Headless 360 removes the screen.

Box CEO Aaron Levie (아론 레비) said that as AI agents use more software than people, software can be used far more than it is today. He said it is inevitable for software business models to shift to headless. Salesforce is also accelerating efforts to target the IT service management (ITSM) market. It is highlighting that it has embedded AI into the platform from the start, rather than simply adding it on.

ㆍSalesforce unveils Headless 360, supports agent development with API and MCP ㆍSalesforce answers the future of CRM in the AI agent era with Headless 360 ㆍ"AI agents will dramatically change software business models; shift to headless is inevitable" ㆍSalesforce accelerates push into the ITSM market, differentiates with AI-native approach

The payments industry is also aggressive in supporting AI agents. As companies move faster to expand protocols that support AI agent payments, Visa also unveiled Intelligent Commerce Connect, a platform that lets AI agents make payments on behalf of consumers.

ㆍVisa unveils platform where AI agents pay on behalf of consumers

Other moves by companies in and outside South Korea around AI are also summarised.

OpenAI updated its agent software development kit (SDK) to support companies developing AI agents. It also unveiled plans to gradually expand access to GPT-5.4-Cyber, which has cybersecurity capabilities, to users who have undergone identity verification. OpenAI also supports HWP and HWPX files, the Hancom Office "Hangul" document formats, in ChatGPT. It is seen as a move aimed at targeting the South Korean enterprise market, including financial firms and public institutions, beyond simply improving user convenience.

ㆍOpenAI updates agent SDK, adds sandbox and harness features ㆍOpenAI steps up expansion of cybersecurity-focused model GPT-5.4-Cyber ㆍChatGPT adds Hangul support, targets finance and public enterprises

Anthropic launched Claude Design, a visual tool that lets users without a design background create visual materials such as prototypes and slides, as a research preview. When a user describes what they want, Claude produces an initial version. Users can then edit it directly or refine the output through requests.

ㆍAnthropic unveils Claude Design, an AI visualisation tool for non-designers

Anthropic released its AI model Claude Opus 4.7. Some users are pushing back. Much of the criticism is focused on a newly introduced "adaptive reasoning" feature.

ㆍAnthropic releases latest model Claude Opus 4.7 ㆍControversy erupts right after Opus 4.7 release, including claims of performance regression and token cost burden

Google unveiled 2 new features in AI Mode to help plan summer travel. They are an in-store inventory check feature and a hotel price tracking feature.

ㆍGoogle strengthens AI Mode travel features, AI agent calls stores on users' behalf

LinkedIn, a Microsoft subsidiary, is drawing attention as an AI product it introduced last fall is showing results strong enough to attract interest from Microsoft executives. Since its September launch last year, the number of customers using Hiring Assistant has risen 36 percent each week. Average usage is also increasing. It is reported that its ability to filter suitable candidate pools is highly rated among recruiters. Microsoft is also testing a plan to integrate into Microsoft 365 Copilot functionality similar to OpenClaw, an open-source AI agent tool.

ㆍLinkedIn HR AI Hiring Assistant posts high growth, drawing attention even from Microsoft headquarters executives ㆍMicrosoft developing an agent tool similar to OpenClaw

AI coding startup Cursor is said to be in talks to raise more than $2 billion in new funding at a valuation of $50 billion.

ㆍAI coding firm Cursor nears $2 billion funding round at $50 billion valuation

As partnerships between security companies and AI companies remain active, Zscaler is also applying OpenAI's latest AI models across its security platform.

ㆍAlliances expand between major AI and security firms, Zscaler also partners with OpenAI

LG AI Research is pursuing a financial AI agent service for individual investors with London Stock Exchange Group (LSEG) and Kiwoom Securities. Samsung SDS completed Phase 1 of the "National Assembly Big Data Platform (AI National Assembly) construction project" and officially opened the "National Assembly AI Legislative Support Platform". Fasoo changed its name to Fasoo AI and announced a vision to become an AI transformation (AX) solutions company.

ㆍLG to launch AI investment service for individual investors with London Stock Exchange Group and Kiwoom Securities ㆍSamsung SDS opens AI National Assembly, a generative AI system for the National Assembly, to support data-driven legislative activities ㆍFasoo AI declares itself an AX solutions company, steps up push into the U.S. market

AgileSoda, an AI agent company, released Agentic OCR, an AI document processing automation platform that can be applied without separate model training. Jiransoft introduced OfficeAgent, an enterprise AI solution that performs work based on internal data without corporate security concerns. Wantedlab revamped its enterprise AI agent creation and operations solution brand to ennoia and is moving to target the "company-wide AX (AI transformation)" market. South Korean AI company Upstage completed the first tranche of its Series C funding worth 180 billion won. The funding valued Upstage at more than 1 trillion won.

ㆍAgileSoda releases Agentic OCR, an AI document automation platform ㆍJiransoft launches OfficeAgent, an enterprise AI solution ㆍWantedlab rebrands Wanted LaaS to ennoia, targets company-wide AX market ㆍUpstage raises first tranche of Series C worth 180 billion won