| Mobile Web

Search results for Customer Advisory Group

Telecommunications & Media

Jae-heon Jung, SKT CEO, says customer trust not a given, will keep rebuilding confidence

Jae-heon Jung (정재헌), CEO of SK Telecom, reiterated plans to restore customer trust and improve services. He said the company ranked No. 1 in three major domestic customer satisfaction surveys for mobile services this year, and called the results meaningful after last year’s erosion of trust. Jung said SKT expanded field-based customer contact, strengthened AI-based security and spam blocking, revamped roaming and T membership, simplified rate plans, and broadened mechanisms to reflect customer input.

Telecommunications & Media

SKT to create customer-led trust metrics, review service and fee transparency

SK Telecom plans to develop metrics to measure corporate trust based on customer experience. The company said it held its 2026 Insight Day on Sept. 21 with a customer advisory group and a customer trust committee to discuss customer-proposed standards and indicators. SKT will validate candidate indicators through additional surveys and build a system to diagnose and manage trust, linking confirmed metrics to customer behavior data to spot early signs of weakening trust.

Telecommunications & Media

SKT tops KS-SQI mobile service quality for 27th straight year; SKB, SK Telink also No. 1

SK Telecom and other SK Group ICT affiliates ranked No. 1 across all telecom service categories in the Korea Service Quality Index, including mobile, broadband internet, IPTV, international calls and MVNO services. SKT said it led the mobile category in the 2026 survey for a 27th consecutive year, a record it has held since the index began in 2000. SKT also cited service improvements, expanded customer benefits, social-value programs and 강화된 security and fraud-blocking efforts.