Search results for Customer Advisory Group
Telecommunications & Media
SKT tops KS-SQI mobile service quality for 27th straight year; SKB, SK Telink also No. 1
SK Telecom and other SK Group ICT affiliates ranked No. 1 across all telecom service categories in the Korea Service Quality Index, including mobile, broadband internet, IPTV, international calls and MVNO services. SKT said it led the mobile category in the 2026 survey for a 27th consecutive year, a record it has held since the index began in 2000. SKT also cited service improvements, expanded customer benefits, social-value programs and 강화된 security and fraud-blocking efforts.
Telecommunications & Media
SKT tops national customer satisfaction index for 29th straight year
SK Telecom topped the 2026 National Customer Satisfaction Index survey by the Korea Productivity Center, ranking No. 1 in the mobile phone service category for the 29th consecutive year. The index measures consumer satisfaction with products and services sold in South Korea. SKT said the result reflected efforts to improve AI-centered telecom services, strengthen customer protection and network security after a cyber incident last year, and restore customer trust. SK Broadband also ranked No. 1 for 16 straight years.
Telecommunications & Media
SK Telecom marks 42nd anniversary with customer site visits in Jung Jae-heon\'s first move
SK Telecom said on March 29 it held customer visits on March 27 to mark its 42nd anniversary and founding day. About 80 people, including CEO Jung Jae-heon, executives and customer trust committee members, visited service sites to hear customer complaints. Jung visited a senior college in Pocheon, offering anti-fraud training and device checks. The company said it will reflect feedback in decisions and use AI-based analysis.
