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AI & Enterprise
Tech Insight: LLM-built enterprise software to cost 10 times more than existing platforms
ServiceNow CEO Bill McDermott (빌 맥더멋) said many companies are excited about large language models, but the real driver of business value is workflow that puts them into action. He warned that trying to replicate existing enterprise platforms with language models would cost more than 10 times as much due to GPU factory buildouts and token costs. He said AI and workflow platforms have distinct roles and highlighted a shift toward an “agentic business.”
AI & Enterprise
ServiceNow acquires Traceloop to close gaps in AI governance
Cloud software company ServiceNow has acquired Israeli startup Traceloop, known for AI agent technology. The purchase price was not disclosed, but Israeli media outlet Calcalist estimated it at $60 million to $80 million. Traceloop offers technology based on its open-source OpenLLMetry project to improve AI agent performance, automate evaluation and help developers detect issues early, track model behaviour in production and deploy fixes with higher confidence.
AI & Enterprise
ServiceNow shares fall despite forecast-beating quarterly results
ServiceNow beat Wall Street estimates in its fourth-quarter results, but its shares fell 5 percent, CNBC reported on Tuesday. CNBC said the company’s push to expand investment in AI and security drew mixed reactions in the market. Fourth-quarter revenue rose 20.5 percent from a year earlier to $3.57 billion, while net profit edged up to $401 million, or 38 cents per share. ServiceNow also approved a $5 billion share buyback.
