Search results for AI contact centre
AI & Enterprise
LG Uplus to show agentic AI consulting bot at AXIS 2026
LG Uplus said on Monday it will showcase an AI contact centre (AICC) solution at AXIS 2026 in Seoul that links the entire customer service operation with AI. The company will introduce core technologies including an AI orchestration engine that analyses customer utterances and context and connects suitable AI agents, knowledge and functions. It will also demonstrate an agentic AI consulting bot, automated agent development and validation, real-time advisor tools, and post-call quality and voice-of-customer analysis.
AI & Enterprise
KTcs says AI collaboration model improves counselling quality and efficiency
KTcs said it is expanding AI-based work innovation across KT customer centre operations. It has strengthened company-wide AI capabilities since declaring a structural shift to an AI specialist in 2021, and has introduced chatbot, AI counselling support, voicebot and AI contact centre technologies in stages. At KT customer centres, an AI voicebot automatically handles about 30 percent of incoming calls, or 1.5 million a month. KTcs also cited AI assist, real-time transcription and self-learning programmes.
AI & Enterprise
KT presents regional AX strategy at Busan Cloud Day
KT said on Thursday it will unveil actionable artificial intelligence transformation, or AX, strategies and cases with the Busan Information Industry Promotion Agency. At Busan Cloud Day 2026 in Busan on June 18, it plans to present insights for establishing AX strategies based on cloud infrastructure innovation, AI agents, agentic AI contact centres, private cloud and industrial safety IoT cases. The event targets companies in Busan, Ulsan and South Gyeongsang.
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Games & Commerce
IMI moves to protect customer service agents with AI real-time emotional risk detection
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Telecommunications & Media
KT Q1 operating profit falls 29.9 percent on cost burden, seeks rebound with AX
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AI & Enterprise
Telecoms\' Q1 results diverge after hacking incidents; SKT and KT profitability slows
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AI & Enterprise
LG Uplus partners with MongoDB to advance AI services, modernise systems
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AI & Enterprise
KT joins World IT Show with \'Ieum\' theme, showcasing AI and 6G future
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AI & Enterprise
LG Uplus to work with CryptoLab on homomorphic encryption to build next-generation security
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Telecommunications & Media
LG Uplus brings \'human-centred AI\' technologies to MWC26
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AI & Enterprise
KT unveils \'Agentic AICC\' service, touts one-stop support
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Telecommunications & Media
MWC26 nears as South Korea\'s three mobile carriers clash over AI strategy
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Telecommunications & Media
LG Uplus to join MWC26 to unveil \'human-centred AI\' future
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AI & Enterprise
Saltlux subsidiary Dyquest raises 15.2 billion won in pre-IPO funding, steps up Kosdaq listing push