Search results for AI contact centre
Telecommunications & Media
KT wins three top awards in call centre quality index
KT was named the top company in the mobile and broadband internet-IPTV categories of the KS Call Center Quality Index run by the Korean Standards Association, the company said on Tuesday. KT said it marked its 12th consecutive top ranking in mobile and 13th in broadband-IPTV. It also won the AX Contact Center Innovation Award, achieving three awards in total, after being recognised for customer-centre innovation using AI technologies.
AI & Enterprise
MatrixCloud builds contact centre on ElevenLabs voice AI
Global AI audio company ElevenLabs said on Sept. 1 that cloud-based contact-centre-as-a-service specialist MatrixCloud has adopted its ElevenAgent and built an AI contact-centre counselling environment. MatrixCloud said it expects the solution to overcome existing voice AI response delays and limits stemming from development complexity, and it is also pursuing entry into the global AI contact-centre market. The company is expanding business using AI voice agents based on experience building customer centres on Salesforce and Zendesk.
AI & Enterprise
KT accelerates AI-based distribution AX with NongHyup Agri Holdings and Microsoft
KT said on Aug. 18 it signed a memorandum of understanding with NongHyup Agri Holdings and Microsoft Korea to drive AI and cloud-based distribution AX innovation. The cooperation follows KT’s public cloud migration project for NongHyup Agri Holdings’ agricultural online mall, NH Sing Sing Mall, which moved systems, infrastructure, network and security to Microsoft Azure and began service in July. The partners plan AI-based customer service, data-driven marketing and agentic AI services.
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AI & Enterprise
LG Uplus to show agentic AI consulting bot at AXIS 2026
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AI & Enterprise
KTcs says AI collaboration model improves counselling quality and efficiency
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AI & Enterprise
KT presents regional AX strategy at Busan Cloud Day
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Games & Commerce
IMI moves to protect customer service agents with AI real-time emotional risk detection
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Telecommunications & Media
KT Q1 operating profit falls 29.9 percent on cost burden, seeks rebound with AX
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AI & Enterprise
Telecoms\' Q1 results diverge after hacking incidents; SKT and KT profitability slows
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AI & Enterprise
LG Uplus partners with MongoDB to advance AI services, modernise systems
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AI & Enterprise
KT joins World IT Show with \'Ieum\' theme, showcasing AI and 6G future
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AI & Enterprise
LG Uplus to work with CryptoLab on homomorphic encryption to build next-generation security
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Telecommunications & Media
LG Uplus brings \'human-centred AI\' technologies to MWC26
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AI & Enterprise
KT unveils \'Agentic AICC\' service, touts one-stop support
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Telecommunications & Media
MWC26 nears as South Korea\'s three mobile carriers clash over AI strategy
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Telecommunications & Media
LG Uplus to join MWC26 to unveil \'human-centred AI\' future
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AI & Enterprise
Saltlux subsidiary Dyquest raises 15.2 billion won in pre-IPO funding, steps up Kosdaq listing push