Search results for AI contact centre
AI & Enterprise
Telecoms\' Q1 results diverge after hacking incidents; SKT and KT profitability slows
A series of hacking incidents last year is expected to affect South Korea\'s three mobile carriers in the first quarter. SK Telecom and KT are seen posting weaker results as compensation payments and marketing costs weigh on profitability. LG Uplus is forecast to be the only one to report gains in both sales and operating profit, helped by subscriber inflows and growth in new businesses. Analysts also see scope for a recovery in the second half.
AI & Enterprise
LG Uplus partners with MongoDB to advance AI services, modernise systems
LG Uplus said on Tuesday it signed an agreement with MongoDB on cooperation in data management for artificial intelligence services. The company said it will advance its AI services and pursue modernisation of its system architecture. LG Uplus plans to expand groupwide its data-use experience verified in its AI contact centre, while improving a dispersed data operation structure to raise response efficiency and operational stability.
AI & Enterprise
KT joins World IT Show with \'Ieum\' theme, showcasing AI and 6G future
KT said on April 21 it will take part in World IT Show 2026 at COEX in Seoul from April 22 to 24 under the theme of “Ieum.” The company will showcase its artificial intelligence transformation (AX) platform vision and 27 innovation technology items, including 6G. Visitors can experience KT’s AI model “Mideum K Pro,” view agentic AI contact centre and security services, and see industry applications. KT will also offer interactive AI experiences tied to content and entertainment.
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AI & Enterprise
LG Uplus to work with CryptoLab on homomorphic encryption to build next-generation security
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Telecommunications & Media
LG Uplus brings \'human-centred AI\' technologies to MWC26
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AI & Enterprise
KT unveils \'Agentic AICC\' service, touts one-stop support
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Telecommunications & Media
MWC26 nears as South Korea\'s three mobile carriers clash over AI strategy
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Telecommunications & Media
LG Uplus to join MWC26 to unveil \'human-centred AI\' future
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AI & Enterprise
Saltlux subsidiary Dyquest raises 15.2 billion won in pre-IPO funding, steps up Kosdaq listing push