AI & Enterprise
KT builds next-generation AICC for NH Nonghyup Bank
KT said on Monday it completed NH Nonghyup Bank’s next-generation AI Contact Center project. The 40 billion won project focuses on converting consultation systems at Nonghyup Bank and mutual finance units nationwide to an AI-based model to strengthen customer service quality and operational efficiency. KT linked an AI callbot to core systems to enable inquiries and transaction processing, expanded AI-handled tasks and improved speech recognition accuracy. The partners plan to further expand AI- and data-based consultation innovation.
