Marc Benioff, CEO of Salesforce. [Photo: Salesforce website]

Marc Benioff (마크 베니오프), chief executive of Salesforce, said the company will unveil a large slate of “AIforce” at its annual Dreamforce conference in September.

Constellation Research said on Aug. 26 local time that AIforce is an enterprise harness that Salesforce has developed over the past three years.

In AI, a harness is seen as a middle management layer that links data, permissions and context between multiple systems and AI models. Like a harness connecting a horse and carriage, it focuses on safely delivering data while controlling AI so it cannot freely handle enterprise systems.

Benioff did not disclose details on a post-earnings conference call for second-quarter results. He said AIforce will serve as a harness that connects corporate data and workflows to AI agents without separate integration work.

Salesforce also announced ClaudeForce in partnership with Anthropic. ClaudeForce is an integrated service in which Salesforce provides data and context, and Claude answers questions and performs reasoning. ClaudeForce, based on AIforce, operates in a way that does not store data. That is an important point for companies that have been concerned about enterprise data leaks.

Constellation Research said AIforce is also a channel connecting frontier AI research companies, which had been seen as a threat to SaaS, with enterprise applications for Salesforce. While there are still few specifics, Benioff said, “You will hear a lot about AIforce at Dreamforce.”

Constellation Research said AIforce is expected to become a harness that ties together multiple layers of Salesforce.

Salesforce has invested aggressively through MuleSoft, Informatica and Data360 to enable data integration and harmonisation. It also has an application layer. Against that backdrop, AIforce is expected to become a harness that connects everything from the data layer to the interface layer.

Benioff said, “When these layers run together, real enterprise transformation begins.” He said, “AIforce is a new user interface harness that sits on top of core systems.”

In broad terms, AIforce can be summed up in three parts. Constellation Research said it connects the Salesforce platform and AI while keeping existing permission and context systems intact, does not store data so no model can take it, and provides packaged agents that understand each industry and business and run on any interface.

Keyword

#Salesforce #AIforce #Dreamforce #Constellation Research #Anthropic
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