iM Bank received a citation from Korea Post’s Postal Service Headquarters after its collaboration on an institution-linked e-green mail service was recognised.

iM Bank said on Jan. 9 that it received a citation from the Postal Service Headquarters in recognition of improved work efficiency from implementing the institution-linked e-green mail service at its headquarters in Suseong-dong.

The citation was awarded after the bank was highly rated for achieving work innovation through active collaboration, including automating mail dispatch tasks that had relied on manual work. It is meaningful because an external institution officially recognised a case of work process improvement first introduced in the banking sector.

The service was introduced in 2024 after consultations with post offices to ease employees’ workload and provide faster customer notifications. It links a dedicated network between iM Bank and post offices and provides one-stop processing from mail production and delivery to checking results. The bank said it enabled accurate and speedy mail delivery and sharply reduced manual tasks handled inside the bank.

An iM Bank official explained that mail dispatch work for customer notifications increased after the Personal Debtor Protection Act took effect, as the debt management process was refined and systematised. The official said the bank introduced the service to reduce employees’ workload and improve customer convenience through faster notifications.

The official added that, while preparing for a transition to a commercial bank, the bank has operated a process innovation task force focused on simplifying procedures, improving inefficient structures and pursuing digital automation tasks. The official said it is operating Korea Post’s institution-linked e-green mail service after quickly introducing it first in the banking sector based on company-wide consensus.

Shin Soo-hwan, head of the Management Planning Group, said the bank has worked to improve management efficiency, including simplifying procedures and improving inefficient work structures, alongside a nationwide transition to a commercial bank. He said the bank introduced the institution-linked e-green mail service first in the banking sector based on a ONE-TEAM spirit.

Shin added that the bank will continue innovation to improve customer convenience and strengthen service competitiveness for both sides through close cooperation with the Postal Service Headquarters.