[Digital Today reporter Chi-gyu Hwang] Amazon Web Services (AWS) has formally launched a cloud virtual desktop service dedicated to AI agents, called Amazon WorkSpaces for Agents, The New Stack reported on June 30 local time.

According to the report, AWS made the service available to general users after a public preview.

The service allows agents to directly operate companies' legacy desktop applications without separate integration development or system replacement.

Agents connect to the virtual desktop via the Model Context Protocol (MCP), stream sessions and operate applications. Access permissions are managed by AWS IAM, while audit records are handled by AWS CloudTrail and Amazon CloudWatch.

AWS uses MCP and computer-vision-based agents in a complementary way. AWS explained, "As the number of tasks that can be handled with MCP tools increases, the number of remaining screen-based tasks and the likelihood of failure decrease."

With the formal launch of Amazon WorkSpaces for Agents, AWS also added a feature that allows a person to monitor an agent's operation in real time and intervene directly when needed. Companies can now grant agents access permissions and audit logs in the same way as user accounts through the Active Directory they already use.

AWS explained, "If an agent behaves unexpectedly, it can be stopped immediately without restarting the session or rolling back the state."

Andre Akkerman (앙드레 아커만), workplace technology director at Dutch multinational company Wolters Kluwer, which was named as a reference customer for Amazon WorkSpaces for Agents, said, "We can now deploy AI agents directly into workflows." He added, "There is no need to rebuild existing systems."