SK Broadband said on Tuesday it is applying network quality management to an in-house platform that allows any employee to create an artificial intelligence agent and deploy it for work.

In February, SKB’s internal network organisation and its AT·DT Center worked together to build an in-house development platform called Playground with network data analysis and coding support functions. It automated the setup of a development environment that previously took at least two months, allowing development to start in five minutes.

Playground is linked to a location-based in-house data analysis system called LDAS. Employees can immediately use network equipment, quality and traffic data, as well as customer experience indicators (CEI), to develop AI agents. About 600 AI apps and about 30 AI agents are currently being developed and operated through the platform.

A flagship example is the AI monitoring and diagnostics agent C-One. Based on CEI, it automatically detects signs of abnormalities in wired networks and immediately identifies the cause and inspection priorities. It can also find locations that require inspection, automatically generate reports and send them to the person in charge. SKB plans to further develop C-One into an autonomous recovery agent in which AI handles everything from fault detection to restoration.

Seong Jin-su (성진수), head of SKB’s Network Center, said, "As employees create AI agents themselves and apply them in the field, the way we work is fundamentally changing." He said, "We will further spread the AI development culture and continuously improve network quality."