[DigitalToday reporter Ji-young Lee] K Bank said on April 28 it has expanded its mistaken-transfer refund service, previously centered on individual customers, to include corporate customers.

Under the service, corporate customers can submit refund requests and complete consent procedures directly through the mistaken transfers menu in the customer service section of K Bank's corporate banking website. The entire process is handled non-face-to-face, moving away from the previous method of filing by phone through the customer service center.

The shift to non-face-to-face processing also removes time limits for using the service. Customers can now apply in real time regardless of business hours, and the need to connect to 상담 or go through additional verification steps has been reduced.

K Bank previously introduced an app-based mistaken-transfer refund service for individual customers. As the share of non-face-to-face channel use increased rapidly, the portion handled by phone through the customer service center fell to a single-digit level, and about 97% of overall work shifted to non-face-to-face processing.

The number of applications also increased. This is analysed as being influenced by a lower psychological burden on filing refund requests due to simplified procedures.

With the expansion, a fully non-face-to-face system has been completed, with individuals using the app and corporates using the web.

A K Bank official said expanding the service to corporate customers, following individuals, is a measure aimed at reducing inconvenience during use. The official added K Bank will continue improving the service from the perspective of protecting financial consumers.