KB Kookmin Bank said on Thursday it has upgraded its AI-based KB video consultation service to proactively prevent financial incidents that could occur in a non-face-to-face financial environment and to improve customer convenience.

The KB video consultation service is available on KB Star Banking. It lets customers use video calls for consultation through subscription for a range of financial products, including deposits, savings, funds, discretionary ISAs and individual IRPs.

The upgrade focuses on strengthening financial consumer protection functions. KB Kookmin Bank introduced an AI-based real-time face verification process, allowing it to compare and verify a customer’s face with the photo on an ID card in real time during video consultations.

It built a system to block identity theft and attempts at fraudulent transactions in advance. The bank also improved the process so that authenticity checks and face matching are conducted at the same time during the ID capture step, strengthening prevention against financial incidents using forged or altered IDs.

The service was also improved on the customer experience side. If a video consultation is needed during a phone consultation, customers can switch immediately to improve continuity. A mobile-optimised guide-sharing function and faster form transmission also improved consultation efficiency and convenience.

A KB Kookmin Bank official said the revision is aimed at strengthening financial consumer protection even in a non-face-to-face environment. The official said the bank will continue to put consumer protection first and build a financial service environment where customers can trade with confidence.