Hana Securities said on Tuesday it has officially launched the second term of its advisory panel to drive service innovation by actively reflecting customer opinions and to protect the rights of financial consumers.
Marking its second year, the panel is expected to serve as a key communication channel to gather customers’ voices across Hana Securities’ products and services.
The panel consists of 1,000 Hana Securities customers aged 20 and older with a range of investment experience.
Selected members will take part in a range of online and offline activities through the end of December, including online surveys, assignments and in-person interviews, and will make practical proposals for service improvements.
Kim Mu-gyeong (김무경), head of the Consumer Protection Support Office at Hana Securities, said the firm launched the second term following last year to actively communicate with customers across its products and services. He added the company will do its best to provide the best products and services by expanding contact points with customers.
Sangyeop Oh
yub@d-today.co.kr