AI startup Decagon AI has raised $250 million in Series D funding, SiliconANGLE reported on Jan. 28 (local time).
The round was led by Coatue Management and Index Ventures, with participation from global investment firms including a16z, Accel Partners and Bain Capital. In the round, Decagon AI was valued at $4.5 billion.
Founded in 2023, Decagon AI has focused on improving customer experience for businesses through an AI-based concierge platform. It combines large language models and machine learning to understand natural language and help handle customer interactions with more human-like flexibility. Global companies including Volkswagen, Block, Avis and Hertz have already adopted Decagon AI.
With the funding, Decagon AI plans to accelerate platform expansion and technology development. Lucas Swisher (루카스 스위셔), a general partner at Coatue Management, said, “Decagon AI is transforming relationships between businesses and customers, and AI will become a core technology enabling hyperscale commerce.”
Chi-gyu Hwang
delight@d-today.co.kr