Woori Bank said on Tuesday it has launched a service that allows individual customers to issue a foreign exchange purchase (deposit) certificate in a simple non-face-to-face process through personal internet banking.

The foreign exchange purchase (deposit) certificate is a document that proves foreign currency remitted from overseas, such as dollars, was exchanged and deposited through a domestic bank. Content creators such as YouTubers who receive advertising revenue from overseas platforms must submit it to a tax office when filing VAT to apply a zero tax rate.

Individual customers without business registration previously discouraged by the time and cost had to visit a branch in person to receive the foreign exchange purchase (deposit) certificate. The new non-face-to-face service now allows customers to issue the certificate easily through internet banking anytime and anywhere.

The service fully shifts offline procedures based on handwritten issuance and paper submission to an online process. It enables the entire process, including application, issuance and history checks, to be handled through internet banking. It also strengthens identity verification and transaction validation so it can be used safely in a non-face-to-face setting.

An official at Woori Bank's foreign exchange business division said the service simultaneously improves accessibility, convenience and security for foreign exchange operations. The official said the bank will continue customer-focused digital innovation and do its best to protect financial consumers and improve service quality.